Privacy Policy
Last updated: September 24, 2025
Welcome to Trustwell . This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website (https://trustwell.ae/) and use our services. By using the website or Services, you agree to the practices described below.
1. Information We Collect
We may collect the following categories of information:
a. Information you provide directly
- Name, email address, phone number, business name, domain, address, job title, communications you send to us (e.g. requests, inquiries)
- Documents or files you upload (e.g. business registration docs, identity proof)
- Payment or billing information (if you purchase any paid service)
b. Automatically collected information
- Log data: IP address, browser type, pages visited, time stamps, referring URLs
- Device data: hardware model, operating system, device identifiers
- Cookies, web beacons, tracking pixels, analytics tools
c. Third-party sources
- Information from third parties (e.g. credit checking agencies, public records)
- Social media (where you interact with us via social login or via social platforms)
2. How We Use Your Information
We may use your information for the following purposes:
- To provide, maintain, and improve our Services
- To respond to inquiries, support requests, and communications
- To process transactions and send you related information such as confirmations and invoices
- To personalize your experience (e.g. show relevant content)
- For marketing, promotions, newsletters (with your consent, where required)
- To detect, prevent, or address fraud, security issues, or violations of our policies
- To comply with legal obligations (e.g. regulatory, tax, audit)
- For business analytics, research, and reporting
3. Legal Basis (if applicable)
- Consent: when you have given us permission to use your data for a specific purpose
- Contractual necessity: to fulfill our contract with you (e.g. delivering service you requested)
- Legitimate interests: for our internal operations, marketing, security, etc., unless overridden by your rights
- Legal obligations: to comply with applicable laws
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Recognize you when you return
- Facilitate navigation and usage of the site
- Provide analytics and understand how users use our site
- Run advertising and marketing campaigns
You may manage cookie preferences via your browser settings. Note that disabling certain cookies may affect your ability to use full features of the website.
5. Data Retention
We will retain your information as long as necessary to:
- Provide the Services
- Fulfill the purposes in this Policy
- Comply with legal, regulatory, tax, accounting obligations
After that, we will securely delete or anonymize your data, unless continuation is required for legal reasons.
6. Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, so absolute security cannot be guaranteed.
7. International Transfers
Your data may be transferred to, stored, or processed in countries other than your country of residence (including UAE or elsewhere). Where we do so, we will ensure appropriate safeguards (e.g. standard contractual clauses, adequate protections) to protect your data.
8. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we learn we have collected data of a minor without parental consent, we will take steps to delete it.
9. Links to Other Websites
Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies when you visit them.
10. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes (e.g. via email or prominent notice on our website) and update the “Last updated” date.
11. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our data practices, you can contact us at:
Trustwell
Address: 6th floor, Dar Al Salam Building, Liwa Street, Abu Dhabi, UAE
Email: [email protected]
Phone: +971 56 538 8844